Qualified Professional Visits

In order to ensure that the services provided by A Caring Company, Inc. meet the client's needs, a Qualified Professional (QP) makes routine visits with the client. The QP who visits is usually the client's Registered Nurse. Regular check-ins give us the opportunity to discuss ongoing aid, assess changing health care needs, talk about PCA performances, and develop personal relationships with our clients. Feedback and insite into our clients' lives help us to provide the highest level of care we can. The amount of Qualified Professional supervisory visits we make depends on the service option the client falls under.

Traditional Services

For clients of Traditional Services, the Qualified Professional will make, at a minimum, one supervisory visit:

Within the first 14 days to orient and train new, regularly scheduled PCAs.
Within the first 14 days to evaluate new PCAS (these first two visits may be combined).
Every 60 days to evaluate 16 and 17 year old PCAs.
Every 90 days to oversee the delivery of PCA services (during the first year of service).
Every 120 days to oversee the delivery of PCA services (after the first year of service).
Every 180 days for shared services.

Under this service option, every other visit may be completed via telephone.

PCA Choice Services

For clients of PCA Choice Services, the Qualified Professional will make, at a minimum, one supervisory visit:

Every 180 days.
Every 60 days to evaluate 16 and 17 year old PCAs.

Verification Calls

At a minimum of once every 90 days, Minnesota law requires PCA agencies to make service verification calls to each client in order to verify that the scheduled PCA is present and providing services. Multiple calls will be made if a client has multiple PCAs. During a verification call, agency staff will briefly speak with both the PCA and the client / Responsible Party. Each service verification call will be documented and compared with the timesheets corresponding to the call. These calls must be unscheduled and random so that the client and PCA have no advanced notice that the call will be made.